On-demand and marketplace platforms
Reimagine operations, delight customers, and power growth
Overview
The digital economy is soaring. Our services help on-demand and marketplace platforms build operational stability that delivers scale at speed. With years of deep process and analytics expertise, we drive safe, trusted customer experiences and supercharge sales.
Featured solutions
Boost sales to small and medium-sized businesses
SMBs face a number of challenges that your platform can address. See how your business can create opportunities and increase sales with our suite of services.
Channel revenue optimization
Organizations spend 20–30% of revenue on sales through promotions, allowances, and deals, but many don't realize up to 10% of this revenue is lost as leakage. We help clients optimize spend and cut leakage by up to 50%.
Monitor expense fraud and prevent unauthorized spend
We automate how organizations monitor and spot unauthorized spend, connecting AI and machine learning with compliance knowledge to uncover insightful trends.
Powering cloud portability with containerization
We drive efficiencies and flexibility across the enterprise through container technology, using a multi-cloud strategy that reduces costs and avoids reliance on a single vendor.
- Risk
Reduce brand risk, grow revenues, and create competitive advantages by putting trust and safety at the heart of your business.
Protecting our digital streets: Four recommendations that build trust and safety
Why Genpact
Our blend of process and digital expertise enables clients to reimagine their operations, increasing employee satisfaction, customer loyalty, and business growth.
How we think
- Customer and employee experience
Four steps to improving the customer experience with data and analytics
LEARN MORE- Customer and employee experience