E-commerce
Increase sales and customer loyalty by streamlining supply and transforming customer experiences using generative AI.
Overview
At every touchpoint, customers expect rich, personalized online shopping experiences. Our digital solutions enable e-commerce firms to extract insights from their customers' data to predict behaviors and deliver superior experiences across channels.
Featured solutions
Boosting sales for small and medium-sized businesses
With our suite of enterprise services and solutions, we empower enterprises to sell better to their SMB customers.
Streamlining sales and commercial operations
We offer a holistic service that simplifies the find-buy-use-support customer journey, delivers useful insights, and delights customers.
Financial crime risk management
Become a leader in financial crime risk management and compliance.
Enhancing decision-making in finance
Genpact's Cora Finance Analytics is an AI-powered solution that blends advanced analytics, data science, and industry knowledge to unlock actionable insights across finance.
Generative AI for customer care
Deliver personalized recommendations, build business intelligence dashboards, create social media content, find opportunities for upsell and cross-sell, and improve customer service.
Increasing customer renewals
Transform your renewals strategy to identify key moments of truth in the customer journey and delight customers by predicting and resolving issues proactively.
Generative AI for operations
We augment process workflows for IT developers and business analysts in technology services and digital business operations.
- Customer and employee experience
Helping e-retailers create frictionless digital shopping experiences to win new customers and grow.
Reimagining customer experience on e-commerce portals
Why Genpact
Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Fortune Global 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics.
How we think
- Customer and employee experience
Everest Group names Genpact a leader in trust and safety
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Cloud
Cloud is the future. Discover cloud services and solutions that can support business resilience, agility, and innovationLearn more -
Data and analytics
Accelerate your digital transformation journey with advanced analytics and AILearn more -
Experience
Put the needs of employees, customers, and partners at the heart of your digital transformation strategyLearn more -
Finance and accounting
Finance and accounting solutions that realize profitable growth, build resilience, mitigate risk, and fuel innovationLearn more -
Risk and compliance
Explore how Genpact's risk and compliance services help organizations mitigate business and financial risks, and improve regulatory complianceLearn more -
Sales and commercial
See how our sales and commercial operations services help clients deliver impressive customer success across all touchpoints in the sales life cycle.Learn more -
Sourcing and procurement
Grow profits, mitigate risk, and transform spend management with our strategic sourcing and procurement servicesLearn more -
Supply chain management
Genpact has more than 20 years of experience in global supply chain management. Explore our solutions that span planning to aftersales services.Learn more -
Trust and safety
Discover how our trust and safety operation models combine content moderation expertise with AI to enhance user safety and experience.Learn more