Consumer banking
When it comes to retail banking, customer centricity is everything
Overview
The banking industry is undergoing a structural transformation. Traditional financial institutions now operate side by side with a new crop of online financial services providers. Customer experience is proving to be the strategic differentiator for retail banks. And regulatory compliance continues to inform and shape many processes, governance policies, and the risk appetite of banks and lenders. While the array of challenges is here to stay and will forever evolve, it also presents an opportunity for banks to disrupt the status quo and update their existing models to innovate for a better future.
Customer centricity is the key. New growth models are required to target and effectively engage with customers as they interact with your financial institution at various touch points within an open finance ecosystem. Regardless of where they are in their journey, insights into what customers want is key to success. This demands new approaches that provide workers with data-driven insights that inform action, supported by the right retail banking solutions and smart processes.
Genpact is your strategic partner. We enable firms to define, design, and implement experiences that shape the future. Our deep understanding of consumer banking operations and relationships with technology partners and ecosystem players, such as regulators, help you win. By prioritizing customer centricity, embracing technological advancements, and responsibly navigating the integration of generative AI, Genpact helps financial institutions position themselves at the forefront of the dynamic consumer banking industry.
Featured solutions
Banking operations
From integrated digital onboarding to proactive outreach campaigns and personalized omnichannel experiences, our Cora Banking Operations solution helps you deliver exceptional customer experiences.
Collections
With a personalized collections strategy, omnichannel outreach, integrated self-service, and seamless payment options, we deliver the greatest value for our clients.
Payments
Enhance the speed, security, and convenience of your customers' payments with our digital payment solutions.
Wealth management
Transform your wealth management business processes with our digitally enabled advisory services that drive seamless customer engagement across the value chain.
Digital onboarding solutions
Get more customers in the front door using our digital onboarding solutions powered by our proprietary artificial intelligence platform, Cora.
Contact center
Improve your customer service, enhance your brand equity, and unlock greater innovation with our contact center solutions powered by generative AI.
Customer data management
Run relevant, contextual, and personalized marketing campaigns with our Cora Customer Data Management solution, which gathers internal and external data to form a 360-degree view of your customer.
Marketing and sales optimization
Using a data-driven approach, we help you generate quality traffic, improve the return on your marketing investment, acquire new customers, and enhance sales effectiveness.
Mortgage services
From prescreening to disbursement, we digitize processes and deliver world class experiences for your clients. Our mortgage solutions speed lending decisions, improve credit quality, and minimize risk.
Business process as a service (BPaaS)
Grow and scale your business without major capital outlays using our BPaaS model, which combines cloud-based technology, digital solutions, and our end-to-end managed services.
Cora LiveWealth
Improve the wealth and asset management experience for your clients and advisors. Cora LiveWealth, our AI-powered solution gathers, extracts, and normalizes data for real-time reporting.
Cora Loan Originations
Increase deal volumes and conversion rates with Cora Loan Originations, which delivers scalable, compliant, and secure transaction processing across the entire lifecycle of the loan process.
Cora LiveSpread
For smarter, faster credit decisions and more effective risk management, automate your financial spreading with our breakthrough artificial intelligence product, Cora LiveSpread.
Target operating model
Design a best-in-class target operating model and achieve the ideal mix of people, process, data, and technology, with our consulting and implementation services.
- AI and data analytics
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Why Genpact
Whether it's payments, customer support, personal lending, collections, wealth management, onboarding, or servicing, our consumer banking services and solutions cater to all your customer needs.
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